The 4 Most Important Steps to Hiring a Reputable Deck Builder

It’s not every day that you decide to build or renovate a deck, but if you pick the right deck builder, it’s something you won’t have to worry about for decades to come. With years of experience in the industry, we have seen the good and the bad, and we know what it takes to be the best.

Here are a few tips on the steps to take to find a reputable decking contractor: 


Get Recommendations

If you know someone in your area who has had a deck built or deck renovation in the past five years, the details of their experience may be worth gold.

  • Reach out to your network and see what your trusted friends and relatives can tell you – who to check out and who to stay away from. 
  • If you’re not lucky enough to know someone who has recently been in your position, the internet can help. Review sites such as Homestars and Houzz are specific to home services industries – they attract the largest number of deck builders and have the most information available for you in one place. Be sure to get the whole picture with more general review sites such as Yelp and Google as well. Find out more about making a decision based on online reviews in our previous blog.
  • Another way to find top deck contractors is to visit sites of reputable organizations such as The Greater Vancouver Home Builder’s Association or the Better Business Bureau. These associations vet their members, holding them to high standards and providing an extra layer of reassurance for consumers.
  • If you’re looking for a more personal recommendation, you can even ask your local hardware store to recommend contractors who use quality materials and pay their bills on time.


Research Your Potential Deck Builder

Once you have a list of top deck builders based on recommendations and reviews, it’s time to compare them on a few key areas:

  • Check out their websites and social media. The professionalism of a company’s online presence indicates that they will carry that level of professionalism into their work. Social media can also give you an idea of what is important to the company, based on what they post and share.
  • Once you have an idea of who the company is, pick up the phone and call. Do they answer your call or return your message quickly? If you can’t get in touch now, how hard will it be when there is an issue or a question? How do they speak to you, is this someone who you would be excited about working with?
  • Tell them about what you’re looking for. Can they do a project of your size and scope?
  • Inquire about business licenses, the need for building permits, insurance, warranty, and availability. Reputable companies should have this information readily available, always offer a warranty, and will likely have a wait in spring and summer, if not year-round. Asking these questions early on can help you weed out the good from the bad and save time in your search.
  • Ask for details on past projects and if they can provide references. Well established companies should have happy clients that are willing to speak with potential customers about their own experience.


Collect Quotes from Multiple Contractors

When you have evaluated your top deck builder options and narrowed it down to three or four companies, talk numbers.

  • Generally, contractors must see your existing deck or the area where you are planning to build a deck to provide an accurate final quote. Make sure they are willing to meet you face to face to get the details they need.
  • Ensure that you receive quotes in writing that detail what is included in costs and any areas that have the potential to incur additional cost. Additionally, discuss start time and expected end date.
  • When comparing quotes, look at more than numbers: Compare materials, methods, timelines, and payment schedules.


Get Signatures

Before finalizing a decision on your deck builder, ensure that all terms are in writing including costs, materials, designs, timelines, payment schedules, and any responsibilities that you have i.e. access considerations and building permits.

  • A contract is legally binding and so it’s much better to have seemingly unnecessary detail than to try to decipher vague details if a problem arises. A reputable contractor will understand that this protects both parties.
  • Review this written document together and finalize the agreement with your signatures.


Hiring a contractor can be intimidating, but we’re here to help. To get a free quote from our reputable team, call 604-786-3325 or fill out the form below.



Citywide Sundecks

Citywide Sundecks

We pride ourselves on our expertise in quality decks and railings for all kinds of homes and venues. Not only are we the top Duradek distributor in the region, but we are also known for offering a wide variety of the latest decking solutions to suit every taste.


  • “Paul and his team are wonderful to work with. Our high expectations and unusual detailed challenges were met with enthusiasm. Another job well done.”

    – Drew, Billingsley Construction

  • “My wife and I were very happy with Citywide’s work on our sundeck. Their crew was very professional, courteous and efficient, and completed the work exactly as they said they would. When I pointed out a minor error in their work on our house siding, they immediately acknowledged the issue and corrected it with no argument. We would definitely recommend Citywide to our family, friends and anyone else that needs their decks re-surfaced. Thanks Paul / Citywide!”

    Doug and Audrey – Burnaby

  • “Citywide is a professional company to work with regarding our deck project.  Very reliable, timely results and good customer service. We are very satisfied with the outcome.”

    Karl G – Vancouver

  • “I would recommend Citywide for roofing repairs and Vinyl decks. I appreciated the personalized service and efficient workers. Thanks Paul.”

    Tony W. – Vancouver

  • My experience with Paul and his Citywide Sundeck crew has been nothing but positive. They are on time and completely professional and able to offer solutions to complicated waterproofing challenges.

    Joe C. – Vancouver

  • I’m a general contractor in the lower mainland. I contacted Paul to help us re-vinyl a deck that used to be fiberglass. GREAT customer service, the job was professionally done by 2 of his crew members. When I called 4 other companies to look at the job, no one came or called back. Paul was attentive to our needs & was able to squeeze us in with a 2-3 day lead time.   Thank you so much for your consistent attention to detail, professionalism, & continuous strive for quality.

    Steve – New Westminster

  • Hard working and respectful crew. Deck turned out great. I would recommend Citywide to others who are considering building or replacing their deck.

    Vito – North Vancouver

  • Two years ago we hired Citywide to renovate our sundeck and back porch. We were very happy with the results and we are enjoying them every day. Last month we had them renovate our front stairs and walkway. The result exceeded our expectation. Now our front entrance looks good enough to welcome a queen! I like Paul’s workers they are friendly and able. Also, Paul is one of the most organized and punctual people I have ever known. We have had a lot of problems with tradesmen in the past. It’s nice to know Paul for a change.

    Sadako – Burnaby

  • I had Citywide Sundecks replace the 28 year old Duradeck sheeting with the similar material on my sundeck. The job was completed in one and a half days to my complete satisfaction. The deck looks like new with all the joints and seams glued and heat treated to ensure maximum waterproofing. Stainless steel screws were used throughout in reinstalling the original aluminum railings and stairs to ensure longevity and improved appearances. When the job was completed the installers cleaned up the work site. I was impressed and pleased with this Citywide crew. They were professional.

    Stephen – Richmond

  • We had our hot tub and sundeck replaced this summer. Citywide Sundecks did a wonderful job of the vinyl deck. The installation was complicated by the fact that the hot tub was sunk into the deck and the glass railings had to be removed and replaced. The job was done in a timely manner with great efficiency. We truly appreciated the skill of the workmanship, the attention to detail and the concern for aesthetics.

    McBride – Coquitlam

  • Paul and his team did excellent work with attention to detail. The work was done quickly and we are very happy with the result.

    Lora – North Vancouver

  • Great service and a fair price for the work. Delivered on all their promises and even did a nice job cleaning up. I would definitely recommend them.

    R. B. – Vancouver

  • Amazing service. Friendly, prompt, really good product. The installers are wonderful and skilled, friendly. I really would recommend this company. I like the range of products they offer and they took time to explain all my options.

    A. R. – Vancouver

  • We were very surprised when we were told that they were able to start working on the project within a week of us signing our contract. We were kept updated of progress and appreciated being contacted by Paul to see how they were doing and if we had any questions. The work was completed quickly and efficiently. The fellows who did the work were friendly and cleaned up after they had finished for the day. We were very happy and have referred them to our friends.

    Courtland C. – Delta

  • Paul and his crew were hired to rebuild a terrible deck that was built last year. Citywide Sundecks isn’t the cheapest, but they did the job right and on time, and it comes with a 10 year warranty. We should have gone with hie the first time around.

    Job P. – Surrey

  • Paul and his crew did a great job of taking care of us. We had to replace a deck and deal with some water issues above and below the deck, all which was behind the stucco. This work has been completed and we are very happy. Paul and the crew kept me informed throughout. They were very easy to deal with and answered all my questions as the work progressed. All this was done at what I thought was a fair price.

    Andy Stephens. – Surrey

  • Very happy with our Duradek job.  It was installed exactly as discussed and Paul made sure that we were completely satisfied.

    Rene B. – Vancouver

  • We are very pleased with the restoration project completed by Citywide Sundecks and Railings during the summer of 2015. The beautiful new sundeck was rebuilt in a very professional manner and the installed aluminum railings were a real upgrade on our original wooden ones. We are so glad that we contracted CWS as they were terrific to deal with and they provided quality work from start to finish.

    Bruce & Loreen S. – Richmond

  • I live in Prince George and contacted Paul at Citywide Sundecks to enquire about installing Duradek at my 85-year-old mother’s house in New Westminster. Paul kept us informed every step of the way. His crew was professional and hard working. They completed the job as agreed and ahead of schedule, even throwing in a few extras for my mum at no cost! My mother was very pleased with the outcome and happy to be enjoying her new deck.

    Leanne M. – Prince George

  • We were in a rush to get our sundeck stairs repaired. Paul was very accommodating and had the stairs replaced very quickly. The quality of work was excellent! I would highly recommend Citywide Sundecks.

    Linda & Rob M. – Delta


Best Of 2017

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