Q&A with a Citywide Deck Renovation Client
A Citywide Sundecks client provides unedited insights on their experience working with us as their deck renovation contractor.
What were you looking for in a deck contractor?
We were looking for a reliable and reputable deck contractor that could get the project started within a reasonable timeframe and provide us with a detailed quote that was on time and on budget. A major advantage with Citywide is that they could start our project less than a week after we contacted them, and since they have their own crews dedicated to their projects, they were able to get the job done within a few days after starting. This was much better than many of the other contractors we spoke to, who quoted us but mentioned that they may take up to 4 weeks before starting on our project. The timing and scheduling with Citywide worked out very smoothly and we were very impressed with the final result as well.
How did you find Citywide Sundecks?
We found Citywide through a Google search and through HomeStars reviews. We also checked the BBB background to make sure that Citywide had good reviews there as well.
What questions did you have when you were looking for a deck contractor?
During our initial consultation, Alex provided us with a detailed quote and took interest in our project right away. He came over to provide us with a detailed and thorough estimate and provided us with good options of colors and styles of Duradek covers. We also liked the fact that he provided good options for building the stairs and worked with us to get us the final result we wanted (4ft wide stairs with good finishing on the outside). We asked about the options for the glass and aluminum railing and both Paul and Alex were helpful with providing us with the available options so we could make good decisions. The deck building crew was efficient and cleaned up well after the project was done. Overall, we are very satisfied with the final result and would not hesitate to recommend Citywide Sundecks to our friends and family.
How was your overall experience with Citywide Sundecks – what stood out?
Our overall experience was very positive, and the crew that worked on our project did a great job. From the original estimate to the follow-up, we were also impressed with the billing process that was timely and efficient, so that we received all our receipts by email so we could keep track of our project expenses through quick responses with Paul. The sub contractor who came to install the railing was also excellent and well prepared, and everything fit together as we hoped it would. We compared estimates with two other contractors, and we found that Citywide’s pricing was competitive and the quote provided was more thorough than quotes provided by other companies.
Delta, BC sundeck before pictures
Duradek sundeck after pictures