Q&A with a Citywide Deck Renovation Client

 

Citywide Sundecks Delta Duradek Sundeck

 

A Citywide Sundecks client provides unedited insights on their experience working with us as their deck renovation contractor. 

What were you looking for in a deck contractor?

We were looking for a reliable and reputable deck contractor that could get the project started within a reasonable timeframe and provide us with a detailed quote that was on time and on budget.  A major advantage with Citywide is that they could start our project less than a week after we contacted them, and since they have their own crews dedicated to their projects, they were able to get the job done within a few days after starting.  This was much better than many of the other contractors we spoke to, who quoted us but mentioned that they may take up to 4 weeks before starting on our project.   The timing and scheduling with Citywide worked out very smoothly and we were very impressed with the final result as well.

How did you find Citywide Sundecks?

We found Citywide through a Google search and through HomeStars reviews. We also checked the BBB background to make sure that Citywide had good reviews there as well.

What questions did you have when you were looking for a deck contractor?

During our initial consultation, Alex provided us with a detailed quote and took interest in our project right away.  He came over to provide us with a detailed and thorough estimate and provided us with good options of colors and styles of Duradek covers. We also liked the fact that he provided good options for building the stairs and worked with us to get us the final result we wanted (4ft wide stairs with good finishing on the outside). We asked about the options for the glass and aluminum railing and both Paul and Alex were helpful with providing us with the available options so we could make good decisions.   The deck building crew was efficient and cleaned up well after the project was done.  Overall, we are very satisfied with the final result and would not hesitate to recommend Citywide Sundecks to our friends and family.

How was your overall experience with Citywide Sundecks – what stood out?

Our overall experience was very positive, and the crew that worked on our project did a great job.  From the original estimate to the follow-up, we were also impressed with the billing process that was timely and efficient, so that we received all our receipts by email so we could keep track of our project expenses through quick responses with Paul. The sub contractor who came to install the railing was also excellent and well prepared, and everything fit together as we hoped it would. We compared estimates with two other contractors, and we found that Citywide’s pricing was competitive and the quote provided was more thorough than quotes provided by other companies.

Delta, BC sundeck before pictures

Citywide Sundecks Delta Duradek Sundeck BEFORE
Citywide Sundecks Delta Duradek Sundeck BEFORE
Citywide Sundecks Delta Duradek Sundeck BEFORE
Citywide Sundecks Delta Duradek Sundeck BEFORE
Citywide Sundecks Delta Duradek Sundeck BEFORE
Citywide Sundecks Delta Duradek Sundeck BEFORE

 

Duradek sundeck after pictures

Citywide Sundecks Delta Duradek Sundeck
Citywide Sundecks Delta Duradek Sundeck
Citywide Sundecks Delta Duradek Sundeck
Citywide Sundecks Delta Duradek Sundeck
Citywide Sundecks Delta Duradek Sundeck
IMG 1083Citywide Sundecks Delta Duradek Sundeck
Citywide Sundecks Delta Duradek Sundeck
Citywide Sundecks Delta Duradek Sundeck
Citywide Sundecks Delta Duradek Sundeck

 

To book your free estimate with a Citywide Sundecks Deckspert, fill out the form below or call 604-786-3325.

Citywide Sundecks

Citywide Sundecks

We pride ourselves on our expertise in quality decks and railings for all kinds of homes and venues. Not only are we the top Duradek distributor in the region, but we are also known for offering a wide variety of the latest decking solutions to suit every taste.

Testimonials

  • My experience with Paul and his Citywide Sundeck crew has been nothing but positive. They are on time and completely professional and able to offer solutions to complicated waterproofing challenges.

    Joe C. – Vancouver

  • I’m a general contractor in the lower mainland. I contacted Paul to help us re-vinyl a deck that used to be fiberglass. GREAT customer service, the job was professionally done by 2 of his crew members. When I called 4 other companies to look at the job, no one came or called back. Paul was attentive to our needs & was able to squeeze us in with a 2-3 day lead time.   Thank you so much for your consistent attention to detail, professionalism, & continuous strive for quality.

    Steve – New Westminster

  • Hard working and respectful crew. Deck turned out great. I would recommend Citywide to others who are considering building or replacing their deck.

    Vito – North Vancouver

  • Two years ago we hired Citywide to renovate our sundeck and back porch. We were very happy with the results and we are enjoying them every day. Last month we had them renovate our front stairs and walkway. The result exceeded our expectation. Now our front entrance looks good enough to welcome a queen! I like Paul’s workers they are friendly and able. Also, Paul is one of the most organized and punctual people I have ever known. We have had a lot of problems with tradesmen in the past. It’s nice to know Paul for a change.

    Sadako – Burnaby

  • I had Citywide Sundecks replace the 28 year old Duradeck sheeting with the similar material on my sundeck. The job was completed in one and a half days to my complete satisfaction. The deck looks like new with all the joints and seams glued and heat treated to ensure maximum waterproofing. Stainless steel screws were used throughout in reinstalling the original aluminum railings and stairs to ensure longevity and improved appearances. When the job was completed the installers cleaned up the work site. I was impressed and pleased with this Citywide crew. They were professional.

    Stephen – Richmond

  • We had our hot tub and sundeck replaced this summer. Citywide Sundecks did a wonderful job of the vinyl deck. The installation was complicated by the fact that the hot tub was sunk into the deck and the glass railings had to be removed and replaced. The job was done in a timely manner with great efficiency. We truly appreciated the skill of the workmanship, the attention to detail and the concern for aesthetics.

    McBride – Coquitlam

  • Paul and his team did excellent work with attention to detail. The work was done quickly and we are very happy with the result.

    Lora – North Vancouver

  • Great service and a fair price for the work. Delivered on all their promises and even did a nice job cleaning up. I would definitely recommend them.

    R. B. – Vancouver

  • Amazing service. Friendly, prompt, really good product. The installers are wonderful and skilled, friendly. I really would recommend this company. I like the range of products they offer and they took time to explain all my options.

    A. R. – Vancouver

  • We were very surprised when we were told that they were able to start working on the project within a week of us signing our contract. We were kept updated of progress and appreciated being contacted by Paul to see how they were doing and if we had any questions. The work was completed quickly and efficiently. The fellows who did the work were friendly and cleaned up after they had finished for the day. We were very happy and have referred them to our friends.

    Courtland C. – Delta

  • Paul and his crew were hired to rebuild a terrible deck that was built last year. Citywide Sundecks isn’t the cheapest, but they did the job right and on time, and it comes with a 10 year warranty. We should have gone with hie the first time around.

    Job P. – Surrey

  • Paul and his crew did a great job of taking care of us. We had to replace a deck and deal with some water issues above and below the deck, all which was behind the stucco. This work has been completed and we are very happy. Paul and the crew kept me informed throughout. They were very easy to deal with and answered all my questions as the work progressed. All this was done at what I thought was a fair price.

    Andy Stephens. – Surrey

  • Very happy with our Duradek job.  It was installed exactly as discussed and Paul made sure that we were completely satisfied.

    Rene B. – Vancouver

  • We are very pleased with the restoration project completed by Citywide Sundecks and Railings during the summer of 2015. The beautiful new sundeck was rebuilt in a very professional manner and the installed aluminum railings were a real upgrade on our original wooden ones. We are so glad that we contracted CWS as they were terrific to deal with and they provided quality work from start to finish.

    Bruce & Loreen S. – Richmond

  • I live in Prince George and contacted Paul at Citywide Sundecks to enquire about installing Duradek at my 85-year-old mother’s house in New Westminster. Paul kept us informed every step of the way. His crew was professional and hard working. They completed the job as agreed and ahead of schedule, even throwing in a few extras for my mum at no cost! My mother was very pleased with the outcome and happy to be enjoying her new deck.

    Leanne M. – Prince George

  • We were in a rush to get our sundeck stairs repaired. Paul was very accommodating and had the stairs replaced very quickly. The quality of work was excellent! I would highly recommend Citywide Sundecks.

    Linda & Rob M. – Delta

  • A word of thanks, for the excellent work on my sundecks, stairs, and railing. Your work was done on time and within budget. I must say it’s the envy of my neighbours. They ask who did the work, and of course I tell them Citywide. The house looks great, with the new decks and stairs.

    Tony C. – Vancouver

  • We were very pleased with the deck installation performed by Citywide Sundecks.  Paul took the time to show us a recent installation he had done in our neighbourhood, which helped us to visualize how our deck would look after it was complete.  He explained how he would address deficiencies with the existing installation.  His staff were very efficient, courteous and professional.  I would recommend Citywide Sundecks.

    Stephen G. – Tsawwassen

  • I called Citywide Sundecks and Paul was at my home within two hours of my inquiry. He was professional, knowledgeable, efficient and easy to deal with. The gentleman that did the vinyl on my deck came out and completed the job in one day with no mess left behind. The whole process took less than a week from initial inquiry. I would recommend Citywide Sundecks to anyone.

    A. R. – Burnaby

  • We were very impressed with the professionalism of Citywide Sundecks. We really do enjoy our deck. and would recommend Citywide to anyone.

    Alan – Vancouver

Email: info@citywide.ca





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